Sales Support Specialist

Description

More specifically, as a Sales Support Specialist you will:

– Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
– Provide data and guides to help the sales team;
– Develop and monitor performance indicators;
– Manage sales tracking tools and report on important information;
– Keep record of sales trends;
– Liaise with account managers to develop specific sales strategies;
– Stay up-to-date with new product and feature launches and ensure sales team is on board;
– Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience;
– Suggest sales process improvements;

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