Customer Succes Agent

Description

Tasks and responsibilities:

You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
You maintain in closecommunication with customers, whether it’s by phone, by mail, by video call, by on site visits,.. You make it work and solve their toughest challenges.
You guide new customers in their enrolment of their subscription and develop a range of materials including feature guides, how-to articles, webinars, custom trainings for partners…
You cooperate with the (development) team to improve on internal processes for ongoing client management.

Profile:
You master the Dutch language and you communicate in English. Any additional languages are definitely a plus!
You are able to deal with high volumes of questions coming from customers and partners; you need to be comfortable simultaneously managing multiple customers who are at different points on the account lifecycle.

You have strong organisational skills
You are customer oriented and can keep calm during stressful situations
You can work independently and know how to prioritise and problem solve
You are interested in the digital world (software/mobile) and have the ability to work cross-functionally in a fast-paced startup environment
Experience in the hospitality industry and/or in a start-up environment is a plus
Preferably immediately available
We enjoy a few beers together on Friday night. We believe in work hard, play hard mentality where jokes and good laughs at the workplace are part of our culture! Become part of our amazing and international team and join Deliverect today!

Job Type: Full-time

Customer Service: 1 year (Preferred)
IT savvy: 1 year (Preferred)
Language: French (Preferred), Dutch (Required), English (Required)

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